WinBerry Privacy Policy

At WinBerry Casino, we understand that your personal information is valuable, and we are fully committed to protecting it. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit winberry.casino, create an account, or use any of our services. By accessing WinBerry, signing up through winberry casino sign up, or using winberry casino login, you agree to the practices described in this policy. If you do not agree with how we handle your data, we kindly ask that you refrain from using our platform.

Who We Are

WinBerry Casino is owned and operated by 3-102-937610 SRL, a company registered in San Jose, Montes de Oca, Barrio Dent, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202510054-FI2. As the data controller, we are responsible for determining how and why your personal information is processed.

Information We Collect

We collect several categories of information to provide you with a safe and enjoyable experience on winberry casino online. The information we gather includes:

• We collect registration details such as your name, date of birth, email address, phone number, and residential address when you complete the winberry casino sign up process.
• We gather identity verification documents during our KYC process, including government-issued ID, proof of address, and payment verification documents.
• We record financial information related to deposits and withdrawals, including payment method details for Interac, VISA, Mastercard, Google Pay, Apple Pay, Neteller, Paysafecard, Skrill, and cryptocurrencies such as Tether (USDT), Tether on Tron (USDT-TRC20), and Ethereum (ETH).
• We track your gaming activity, including games played, wagers placed, winnings, and bonus usage, to maintain accurate account records.
• We collect technical data such as your IP address, browser type, device information, and login timestamps whenever you access winberry casino login or use the winberry app through your mobile browser.
• We store your communications with our support team when you contact us via live chat or email.

How We Use Your Information

Our WinBerry team uses the information we collect for legitimate business and legal purposes. We process your data to:

• We verify your identity and age to ensure compliance with our licensing obligations.
• We process your deposits and withdrawals securely and efficiently.
• We personalize your experience across winberry slots, winberry live casino, and other game categories based on your preferences.
• We manage our Loyalty/VIP Program, calculate your XP, and apply level-up bonuses, cashback, and other rewards.
• We send you promotional communications about our welcome bonus, winberry no deposit bonus offers, and other winberry bonus promotions, where you have given consent.
• We detect and prevent fraud, money laundering, and other illegal activities.
• We respond to your inquiries through our customer support channels.

Legal Basis for Processing

We rely on several legal grounds when processing your personal data, including the performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate business interests, and, where applicable, your explicit consent. You may withdraw your consent for marketing communications at any time without affecting the lawfulness of processing carried out before such withdrawal.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate winberry.casino effectively, remember your preferences, and analyze how you interact with our website. Our use of cookies helps us improve navigation, optimize our winberry casino app experience, and deliver relevant content. You can manage cookie settings through your browser, although disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• We share data with payment processors to facilitate transactions across our supported currencies, including CAD, USDT, BTC, ETH, LTC, and TRX.
• We share information with identity verification providers to complete KYC checks within our stated cashout timeframes.
• We disclose data to regulatory authorities, law enforcement, or auditors when legally required.
• We work with game providers such as Pragmatic Play, Evolution, BetSoft, and others to deliver our 1,500+ game library, which may involve limited data sharing for game functionality.
• We may share data with professional advisors, including legal and financial consultants, when necessary.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, and accounting requirements. Once retention is no longer necessary, we securely delete or anonymize your data.

Data Security

We implement robust technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. Our WinBerry security protocols include encryption, secure servers, and restricted access controls. While we strive to protect your data using industry-standard practices, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to your requests in accordance with applicable law. You may:

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including marketing communications.
• You can request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact us at [email protected] or [email protected], and our team will assist you promptly.

International Data Transfers

As we serve players across Canada and select European and other regions, your data may be transferred and processed in countries outside your country of residence. When we transfer data internationally, we take appropriate steps to ensure it remains protected in accordance with this Privacy Policy.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be immediately closed.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of WinBerry Casino after updates are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through live chat, available 24/7, or email us at [email protected]. Our support team is available in English and French and is always ready to help.